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Komplett

Web Site http://www.komplett.co.uk
Address c/o PFWW
Siskin Parkway West
Middlemarch Business Park
Coventry
CV98 9XX
Telephone Numbers Customer: 08712 770 024
Sales: 08712 770 024
Email Addresses Customer: service@komplett.co.uk
Sales: sales@komplett.co.uk
Company Representative(s) McKomplett

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 50
Average Overall Rating
4.32
Pricing and Products
4.35
Shipping and Packaging
4.24
Customer Service
4.18
Return Merchandise Authorisation (RMA)
3.97
Web Site
4.13
Chances you would buy again from this retailer
4.30
Overall Score 216
HEXUS Ranking 6

Ratings Received

Reviewer Details Ratings Comments
leeuk
6 Jul 2007, 4:04 p.m.
Category
Storage
Manufacturer
Seagate
Price
GBP 129.96
Description
Seagate Barracuda 750GB IDE
Pricing
Buy again
Shipping
Customer Service
i bought a Seagate Barracuda 750GB on saturday. Great price what more can i say.
unxetas
20 Apr 2007, 10:36 p.m.
Category
Computer Systems
Price
GBP 450
Pricing
Buy again
Shipping
Customer Service
Bought pretty much a full system from them (case, cpu, motherboard, ram, hard drive and watercooling kit) without any problems. Delivery arrived on the scheduled day and everything worked, so very happy so far!
markyp23
13 Apr 2007, 7:18 p.m.
Category
CPU
Manufacturer
AMD
Price
GBP £110
Description
AMD Athlon 64 Opteron 165 (Socket 939)
Pricing
Buy again
Shipping
Customer Service
Bought an Opteron 165 from Komplett. Was happy that they had them in stock (in early January). It was a good price at the time and delivery was prompt. Overall very happy with the transaction and would happily shop there again
frazered
26 Jan 2007, 6:55 p.m.
Category
Storage
bought a samsung hdd and an x2 4600 s939 cpu from komplett - great stuff fast delivery :)
zhenboy
23 Jan 2007, 7:33 p.m.
Category
Displays / Monitors
Manufacturer
LG
Price
GBP 199
Description
LG 19
Pricing
Buy again
Shipping
Customer Service
Bought a montior from them. Very fast delivery and good customer service! Remember I bought a motherboard from them 3 years ago, got it delivered but the bluetooth adaptor was missing (it was a MSI 845PE MAX2 board) it only took 3 days for them to send me the missing parts....Excellent service! :)
grimreaper
24 Nov 2006, 11:18 a.m.
Category
Mainboards
Pricing
Buy again
Shipping
Customer Service
I bought several components from this company. Their prices were competitive and delivery was fine. As everything worked properly and has not gone wrong I have not had a chance to test their after sales service. I'm sure I will use them again.:)
pepsi_max2k
10 Nov 2006, 7:45 p.m.
Category
Storage
Manufacturer
BenQ
Price
GBP £19.34
Description
BenQ DW-1650 DVD-RW
Pricing
Buy again
Shipping
Customer Service
Sit back lads, this is gonna be a long one.... Purchased a refurbished BenQ DW-1650 (listed as "Demo product/replacement from supplier" with no faults) (£19.34) and 100m of Cat-5 cable (£22.50) on 31st August 2006. Total came to £41.84 plus a £6.76 delivery charge. Package was listed as shipped on 1st Septermber, and arrived by Parcelforce on 5th September. Parcelforce were great, no damage and good tracking utility. Komplett had packaged the stuff very well in a much larger box than needed and lots of big air bags. It took me a week to even install the drive, and another til around 22nd-ish of September when I noticed that, intermitently, the drive would refuse to read DVDs. Took a while to notice as a) I hadn't used many DVDs and b) the fault only occured after the drive had been in use for a while. I spent the next week testing every single thing that could possibly be causing the problem, bar anything that would void the warrenty. Believe me, I made certain it was the drive with the problem and not my PC(s). At first I contacted BenQ support to see if they knew of a solution or would offer to RMA it, clearly stating the problem had occured under every situation I had tried and with any DVD. Surprisingly, they then suggested to use a DVD on their list of around 10 tried & tested compatible DVD media IDs. After emailing them again to point out I had tried numerous DVD-ROMS / +Rs / -Rs / +RWs... their only advice was to phone them. Not wanting to waste any money on more stupid advice, I moved on to Komplett... On 2nd October 2006 I emailed Komplett the full details of the problem and was told almost instantly to fill out their RMA form online. A couple of hours later the RMA was approved, and all that was needed was to print out the attached PDF with RMA form (complete with the original info I sent) and address label. So far, so good, and after writing in big red pen over the RMA form that the fault was INTERMITTENT (in the hope that they would spend longer testing it, if they ever didn't) I hopped off to the post office to pay £2.12 for second class delivery. That's when things started to go downhill. It was the 10th October before I heard anything back, just a simple auto mail to say they had "recieved my RMA". Ok, this was probably the RM being slow, but it wasn't going to get any better. By 19th October, after not hearing anything, I took matters into my own hands and emailed Komplett again to ask what was happening. I recieved a reply the next day, which I guess I should be happy about because Komplett have stated elsewhere that they take up to 3 weeks to test returned items. Unfortunately the reply wasn't good news. The first email recieved was to tell me that a replacement item had been shipped to me. An NEW AD-5170 DVD-RW. This was without even being asked if I wanted this, or would prefer a refund. I'd made sure not to cound out a (legally required if asked for) refund in the first place, as I would've accepted an identical replacement drive. (A second was then emailed saying the same thing, but the drive had a white bezel instead of black (the original DW-1650 was white), and another email from a real person informing me to ignore the black drive email. Props for the inteligence shown there, but overall I wasn't too happy as...) If I was your run-of-the-mill computer user who just wanted any old DVD-RW drive, I might not care. But having spend weeks of research to find out what the best DVD-RW available was (why do you think I waited until mid-2006 to buy one?) I wasn't too please at the non-DVD+R-overburning, non-bitsetting, nowhere-near-as-highly-rated NEC replacement, and got straight back in touch to inform Komplett that they were legally obliged to replace my drive with one of equal functionality, and that clearly the NEC drive was not. This time I didn't count my luck and flat-out requested a refund. Now, I had already noticed that they had no DW-1650's listed on their site, though they did have some DW-1655 drives listed (same drive bar one *additional* feature). That said, DW-1655's weren't in stock. Whether they would've replaced with one of those if they were, who knows. But in my case, I'm sure either a refund or at least an email to ask if I'd accept an XYZ model drive as a replacement could've saved a lot of time. Alas, an hour or so later I was told that returning the replacement NEC drive for a refund would be fine, and that they "appologised for the inconvenience". If only they'd have thought of that first... So, on 25th October the NEC drive turns up (to the same address as the original purchase was sent to, which I actually wasn't living at anymore, but I guess I picking at straws now). On 27th October I finally manage to email Komplett about this again (as they asked me to do), and was quickly emailed back to say an RMA had been created for me and, without me having to do anything else, another pre-filled RMA Form / Address Label PDF was sent to me. I just printed it out and, without even opening the NEC drive's package, shipped it right back to Komplett for another £2.12. On 3rd of November I got another "RMA Recieved" notice, and on 9th October was told a refund of £21,46 had been issued to the card I originally paid with. This clearly includes the £19.34 originally paid for the BenQ drive, and the £2.12 that will have been listed on the Royal Mail sticker on the returned NEC drive. So, had I only had to return the one drive, I would only have lost the original delivery postage cost. This is a small plus for Komplett, as they state on their site that they do not refund return postage. I guess someone took pitty on me... So, 2 months and 10 days down the line, I've basically lost £2.12 in returning one of the drives, and an average of £3.38 in delivery. I would also have lost around 2 months in DVD burning time, had I not decided after the NEC drive was posted to buy a DW-1650 from elsewhere. Lucky as every shop online bar one had sold out of them by that time. So,to roundup, pricing was good (for what should've been a fully functioning drive), packaging and shippign was OK bar the price (and consequently time), customer service was good enough (quick replies to emails, they usually knew what they were doing, and clearly helped make things easy). The RMA as a whole could've gone better, though the individual parts were pretty good (simple web-based, updates when recieved, no need to phone anyone...) but having to return something twice when a simple email could've avoided it isn't on. The rest? Well, the website's ok. Looks a bit dull and is slightly hard to navigate, but everything needed is there... And frankly, I'd only purchase from there again if I *really* needed a product they had and no one else did. As for the Cat-5, well, if anyone wants to purchase some rather long lengths (fully crimped), let me know eh? ;)
notsobig
14 Sep 2006, 8:25 p.m.
Category
Mainboards
Pricing
Buy again
Shipping
Customer Service
I've used them for the first time and was impressed. Things I ordered arrived in 2 days and were all well packaged. To me, thier price is slightly higher than average but not by much. And I must say I was very impressed with thier stocks, which are very well chosen and always seem abundant. And I like their web design too, very easy to manipulate. So will I use them again? For sure:)
moose82
5 Sep 2006, 11:05 p.m.
Category
Mainboards
Pricing
Buy again
Shipping
Customer Service
Bought a motherboard bundle with Core 2 Duo processor. Everything arrived well packaged and no failed components. Delivery was on time. Will definitely buy from again!
Clunk
26 Jul 2006, 9:30 p.m.
Category
System RAM
grabbed some OCZ ram for a new build and was surprised to find that they were nearly £30 cheaper than everywhere else. ordered sunday night, arrived wednesday morning with the normal postman. no idea if the ram works yet though as i have no cpu.
Flakvin
15 Jun 2006, 8:05 p.m.
Category
Mainboards
Pricing
Buy again
Shipping
Customer Service
Bought an ABIT KN8 Ultra motherboard and it arrived pretty much next day on the 2-4 day Parcelforce service, FANTASTIC. Never had any problem with anything Komplett offer. Great service :p
MSIC
16 Mar 2006, 1:55 p.m.
Category
Computer Systems
Price
GBP 900
Description
Base unit
Pricing
Buy again
Shipping
Customer Service
Used their 'PC Builder' system. Arrived after 7 days, well packaged with no issues upon delivery. Only downside is not able to order aftermarket heatsink/fans to be built into it. See here[url=http://forums.hexus.net/showthread.php?t=66705]in this forum thread[/url]
rc55
14 Jan 2006, 12:44 p.m.
Category
Computer Systems
Pricing
Buy again
Shipping
Customer Service
As always, excellent service - I bought my Sempron 3100 based system and was recommended the best value PSU by tech support - as well as other general recommendations which were all gratefully received. I've also recommended Komplett to many others who've had the same great experience.
GingerNinja.net
10 Oct 2005, 3:11 p.m.
Category
Storage
Manufacturer
Samsung
Description
Samsung SpinPoint P120S 250GB
Pricing
Buy again
Shipping
Customer Service
I bought 3 x Samsung SpinPoint P120S 250GB hard-drives from Komplett a couple of weeks which were at that time comparible or slgihtly cheaper than Scan as I had not yet discovered the joys of Scan2Hexus. Choose the standard ParcelForce delivery method and waited.....and waited. :clock: Admittedly this is not really Komplett's fault, but Parcelforce were absolutely awful. They [i]said[/i] that they tried to deliver on the expected day, but did not leave a card through my door to say that they had. I then had to chase around to get arrange a redelivery. Once I had a confirmation of delivery date, my wife waited at home all day for the item to arrive. Nothing. Chased them again, really cheesed off and they said that they would redelivery a few days later. Again, my wife waited in all day. Nothing. Contacted them again and they couldn't find my parcel. E-mailed Komplett to find out what had happened. Waited. A few days later I got an e-mail saying that they would redeliver in a few days time. I rang them in a foul temper and demanded that they redeliver the next day (a Saturday) as I would stay in and release the wife from this torture. Guess what? [b]They wanted to charge me for a Saturday delivery.[/b] I told them that they should do this free of charge as a "gesture of good will for all the trouble they had put my wife too". Supervisors were contracted and they agreed to deliver the following morning. I got an e-mail from Komplett saying that it was being redelivered the next day and that there was nothing to worry about. Of course not - I did it all myself. It arrived and the items were perfect, but I would much prefer to shop with Scan with complete confidence.:worried:
ortec
1 Apr 2005, 8:51 p.m.
Category
Mainboards
Description
msi rs480m2-il
Pricing
Buy again
Shipping
Customer Service
They sent me a motherboard which had been returned from another customer and was faulty. It took them over 3 weeks to replace, Dispite their promise to send a replacment the next day. It took several phone calls to get any action out of them. And at no point did they say that they were sorry for their mistake.
Stefd
9 Feb 2005, 6:10 p.m.
Category
System RAM
Pricing
Buy again
Shipping
Customer Service
I ordered parts from Komplett & never recieved all my order. Read this http://forums.hexus.net/showthread.php?t=37929 I will never use them again.:mad:
mike_w
9 Feb 2005, 6:04 p.m.
Category
System RAM
Pricing
Buy again
Shipping
Customer Service
I bought a couple of sticks of RAM, came on time but one was faulty. Sent it back, and got a replacement within a week - not bad considering they\'re overseas!
timread
13 Jan 2005, 5:53 p.m.
Category
Mainboards
Manufacturer
EPoX
Price
GBP 79.08
Description
Epox 8RDA+
Pricing
Buy again
Shipping
Customer Service
I bought about £400 worth of kit to build my upgraded PC, back in May 2003. All of the kit has been fine, until my 8RDA+ GSC capacitors started leaking a month ago. This is a known issue with many mobos. Since my purchase was now over a year old, I guessed the 8RDA+ was out of warranty, so I contacted Epox UK (they apparently offer a low cost service to replace all of the GSC caps). They told me that since Komplett was not an official UK reseller, I should contact Komplett. So I did, and asked what they could do for me. They issued an RMA straight away, no arguments. They have now shipped me a brand new Abit AN7 as a replacement. All I paid was shipiing the 8RDA+ back to Komplett. I consider the ease and speed of the RMA to be exemplary, especially as the mobo was 1.5 yrs old. Also pleased that they offered me a comparable high level Socket A replacement. Well done Komplett - it\'s customer service like this that earns you repeat loyal custom, and recommendations!
neonplanet40
28 Dec 2004, 5:18 p.m.
Category
Mainboards
Manufacturer
abit
Price
GBP 150
Description
Abit IC7 Max3
Pricing
Buy again
Shipping
Customer Service
They were excellent as always. i buy everything from them. Neo
Flakvin
1 Dec 2004, 8:18 p.m.
Category
Storage
Manufacturer
Hitachi
Price
GBP 66
Description
Hitachi Deskstar 7K250 160GB SATA Hard Drive
Pricing
Buy again
Shipping
Customer Service
Bought an Hitachi 7K250 160GB SATA hard drive from Komplett.co.uk, it arrived heavily wrapped in bubble wrap which was great for hard drive transportation protection. Glad I chose Komplett for my new hard drive. :D
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