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Only 6% of UK users know cost of mobile data roaming

by Scott Bicheno on 28 June 2011, 15:07

Tags: Carphone Warehouse, YouGov

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Bill shock

The kind of in-your-face exhibitionism so popular on social networking services is especially so during the summer months. Where's the fun in frolicking on the beach and drinking exotic cocktails if you can't post evidence of it on Facebook and Twitter to show your friends how much more fun you're having than them?

Such activity will probably reach new levels of intensity this summer, as more people than ever have smartphones with strong social networking integration, but some new research published by The Carphone Warehouse reveals the vast minority - six percent -of Brits are aware of the cost per MB of mobile data roaming, while four fifths of them plan to access the Internet from their mobile device while abroad.

The research, which was conducted by YouGov, questioned over 2,000 people. It showed that 81 percent of holiday-makers got a mobile phone bill after their holiday that was ‘up to' a hundred pounds higher than their standard monthly payment. However, 89 percent of those surveyed didn't check their data roaming charges before travelling.

Matt Stringer, UK MD from The Carphone Warehouse said: "We've seen a real increase in smartphone users over the past year," said Matt Stringer, CPW UK MD. "Roughly 85% of handsets sold with a postpay connection at The Carphone Warehouse in 2010-2011 were smartphones, with penetration in the rest of our other European markets increasing all the time.

"Data users should keep a look out for WiFi spots where they can connect to the internet without using the local 3G network. At The Carphone Warehouse we've pulled together a list of top tips which we hope people will find useful before going away this summer." For some reason the release didn't link to this list.

Roaming shock stories have become standard issue around this time of year, and last year the EU made a big noise about how much it was doing to protect innocent European punters from the unscrupulous mobile operators. We haven't heard about a repeat of such a crusade this year.

 



HEXUS Forums :: 9 Comments

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All you need to know - it's too much.
I knew the cost but pretended I was not bothered 2 weeks in Ibiza 2500 Euros later to come home to a nice phone bill so uploading photos on the beach to make my mates jealous does cost :)
How can people not at least have some inkling that it might not be included in their monthly tariff and therefore that it might just possibly be worth spending two-five minutes of their time to find out just how much it's going to cost?
Well, it's expensive to phone other countries, so why wouldn't it be expensive to use internet in other countries? Some basic logic could help a lot of people.

On another note, i still can't believe that operators don't tell customers how much data they have used. There are fines for going over the limit, but no way (except apps) of actually monitoring what you use.
miniyazz
How can people not at least have some inkling that it might not be included in their monthly tariff and therefore that it might just possibly be worth spending two-five minutes of their time to find out just how much it's going to cost?
Last time I roamed (Holland) when I tried to access the i'net over my phone (on Three) it came up with a page warning that this was excluded from the tariff and - if memory serves me rightly - came up with a link to a page with the costs. You also had to “accept” that you'd read that warning before it'd let you on the net.
cameronlite
On another note, i still can't believe that operators don't tell customers how much data they have used. There are fines for going over the limit, but no way (except apps) of actually monitoring what you use.
My SE X10 (on Three) had a link on the home screen to a web page that gives full statistics - text/minutes used etc - even tells you how much out-of-tariff expense you've incurred. All that without needing to be logged-in or anything like that (so I assume it's tracking the phone number somehow).
Unfortunately I lost that link when I replaced the official ROM, but the Three app on the Google Market Place - amongst other things - launches a web browser pointing at the same page.

Conversely, my daughter's phone had to have the T-Mobile app installed and that's not as good - for her to use it I'd have to give her the payment details etc. Not a good idea for a teenager imho! :o